octagon-exe.com will endeavor to ensure that the web site does not have any problems and that goods displayed are available. However it cannot guarantee the availability of the website or that any goods on the site are in stock or available. In the event that your ordered items are out of stock we will notify you as soon as we can.
Payment is taken at the time of placing an order. No goods shall be supplied without payment.We Accept major international debit or credit cards, including Visa, MasterCard and American Express. For your safety and security, we require that you enter your card's verification number. The verification number is a 3-digit number printed on the back of your card. It appears after and to the right of your card number.
SHIPPING & DELIVERY
We aim for same day dispatch on all orders received before 2pm Monday-Friday. Orders received over the weekend will be shipped the following Monday.
France delivery in 48 hours
The Rest of the World it takes between 3-8 days
Shipping costs :
6€ : France
10€ : Germany/Belgium/Netherlands/Luxembourg/Guadeloupe/Reunion/Martinique/Guyana
12€ : United Kingdom/Ireland/Italy/Spain/Portugal/Switzerland/Austria/Denmark/Poland/Hungary/Czech Republic/Slovakia/Slovenia/Estonia/Latvia/Lithuania
14€ : Greece/Finland/Norway/Sweden/Portugal
20€ : United States/Canada/Australia/Japan/Hong Kong/China/Singapore/Thailand/Taiwan/Russian Federation/India/Israel
Prices are as stated on the website and are subject to change at any time without notice.
//NOTE : RETURNS POLICY DOES NOT APPLY TO ITEMS ON SALE//
You can return your goods provided we get them back within 14 days and in perfect sellable condition. Included with your order should be the return form.
Items to be exchanged must be returned in perfect, unworn, new condition with all original tags attached.
We are certainly unable to accept them for return if;
* They are marked, soiled, stretched, bleached or damaged in anyway.
* They are scented with aftershave, perfume or deodorant.
* They have been washed.
We also require all original packaging. We ultimately reserve the right to refuse a return if we deem it to be in an unsuitable condition.
It is your responsibility to arrange the return carriage of your goods. We do not require returns to be sent on a premium service, so please feel free to use an economical returns service with your chosen courier.
If you are returning items from outside of the EU, please write on the outside of the package 'Returned goods, relief applied for.' This will avoid any unnecessary customs charges.
We are not responsible for returns in transit so please use a recorded service at your own cost if you are anxious about high value items.
We will contact you by email as soon as we receive your items back.
NOTIFICATIONS, EXCHANGES AND REFUNDS
We will notify you via email once your return has arrived with us for processing. If we are able to fulfill your exchange, we will email to confirm this has been swapped and shipped. If we are processing a refund we will notify you via email as soon as it has been actioned. Please allow 3-5 working days for the funds to be available again in your bank account.
If you wish to cancel or alter an order please contact us as soon as possible so we deal with it before the order is dispatched. If the order has already been shipped before we are contacted we will have to treat it as a return.
All the information you provide to www.octagon-exe.com is strictly private and confidential. According to the data protection act we will treat all such information including name, address and email in the strictest of confidence. Customer information will not be disclosed to or shared with any persons outside of octagon-exe.com.
We do not store credit card information nor do we share customers details with any 3rd parties.
Explanation: A cookie is a small file that is downloaded onto your computer when you visit a website. It allows us to recognize and tailor our site to you and it won't harm your computer.
Opting out of Cookies: If you prefer, you can restrict, block or delete cookies by changing your browser settings but that may mean that you won't be able to add and buy products from our store.
CHANGES TO THESE TERMS
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
www.octagon-exe.com and the trading name ÖCTAGON are wholly owned by SARL Öctagon 57 rue de Clignancourt 75018 PARIS FRANCE firstname.lastname@example.org Siret: 81065510000016.